Twit Wit?

Steve Halsey
September 7th, 2010

We have a new social media casualty for the “What were you thinking?” files.

You may recall the PR executive who foolishly tweeted about never wanting to live in his client’s hometown. Now we have Washington Post columnist Mike Wise who “experimented” with a knowingly false Twitter post.

In case you missed it, Wise posted a fake tweet about a reduced suspension for Pittsburgh Steelers quarterback Ben Roethlisberger for alleged misconduct.  In a big dose of irony, Wise ended up suspended as well. 

Even though he quickly acknowledged that the post was a hoax, his violation of the Post’s guidelines for social media and intentional deviation from the principles of good journalism resulted in Wise having a month off to think about it. 

Personally, I applaud the Post for a couple of things in this case. 

First, the publication has a social media policy in place (something many companies STILL do not have). Second, it believes in the policy enough to enforce it (you can decide for yourself if it was too harsh or lenient). 

A good social media policy should cover approved, encouraged and prohibited behavior, as well as rights and recourses thereof.  In fact, the Post’s social media policy regarding use of Twitter is about as straightforward as it gets. 

This recent example of carelessness isn’t likely to deter others from jumping aboard the “Twitter train,” as described by Mike Bazinet of Terex Corporation on a previous G&S webinar I moderated for manufacturing equipment communicators.

Adoption of social media among B2B marketers continues to grow, so it’s critical to have the rules of engagement established now.

Wise, himself, says he exercised poor judgment.  On his radio show that aired the day after the Twitter commotion,  he said, “The radio studio, my computer, everything is a big echo chamber.  It’s self contained and it’s reviewable for scrutiny.”  He went even further saying that, “I don’t want any debate over my actions and the punishment received…Just know that the most sacred thing in my business – the business of journalism, not radio schtick – is getting readers to believe that what you are telling them is the closest thing to the truth you can ascertain.  And I didn’t do that yesterday.”

I couldn’t agree more.

(Guest contributor Steve Halsey is a vice president and leads digital and social media planning at Gibbs & Soell Public Relations.)

I’m with Team Coco

Brian Hall
May 24th, 2010

There were several reports in the May 17 issue of Time that had intriguing PR and communications angles.

One of the best wasn’t the cover article on BP’s disaster in the Gulf. It was actually the shorter article about Conan O’Brien in which the sub-head said it all: “In the niche-media era, it’s not just the size of your audience – it’s how intensely they care.”

To me, Conan’s communications approach provides a perfect case study of how a nimble competitor who understands today’s media landscape can out-battle slower-moving Goliaths who are still trying to appeal to a mass audience. As the article states:

“The way O’Brien’s path is diverging from Leno’s raises the question: What does it mean to be a media star today? Is it about household viewers or Twitter followers? Breadth or depth? Mass appeal or cult appeal? (TV ad money is focused on under-50 demographics, so the right cult audience can outsize influence.) Conan and TBS are betting it is better to have a smaller group of fans who care intensely about what you do than a bigger number who care just enough to not change the channel. It doesn’t apply only to comedians. More people watch Brian Williams every night than Glenn Beck; that doesn’t make Williams more influential.” 

The same concept applies to both B2C and B2B PR and communications. With the rise of blogs, social media, YouTube, podcasts, Web seminars and other channels, we have more tools than ever to target our exact audience and forge strong relationships with them.

Those who do will build a loyal following, while those who are still measuring success via broad audience numbers probably spend way too much only to get left behind.

You rock, Coco!

Are You a Digital Underdog or a Cinderella Story?

Brian Hall
April 9th, 2010

Like many of you, I was really rooting for Butler to win the NCAA men’s basketball tournament earlier this week. But it wasn’t because I hate Duke, or because I have some sort of “Hoosiers” nostalgia that made me root for the small school from Indiana. It’s because those kids were really helping me prove a point!

On the first day of the NCAA tournament, I spoke on a webinar about the integration of traditional and new media. During my remarks, I used a slide with the logos of schools that pulled off the greatest upsets in NCAA history to illustrate a message.

You see, I’ve been hearing lately about a lot of B2B executives who are so intimidated by social media that they are opting to simply avoid it. They don’t understand it, and they fear loss of message control.

So, they are going to sit on the sidelines.

To me, that is like Princeton or Richmond or Valparaiso saying they are too small to win, so they just won’t play in the tournament. Well, guess what, the tournament is happening anyway – whether they compete or not.

The same holds true for social media. The game is happening whether your company participates or not.

Conversations are occurring about your business in blogs, via Twitter, in social networks. The only way to completely lose is to not show up at the game – to not know what’s being said, and to not be able to respond. And the best defense, as they say, is a good offense.

It was so nice to see Butler – an ultimate underdog – play so well throughout the tournament and, then, battle so valiantly against the basketball powerhouse that is Duke. In a way, their hard-fought loss may have actually made my point better than a win would have.

No, they didn’t win the title. But being there and playing hard won them five games, and put them in the national conversation. They were the buzz of the country and the after-effect should mean that many talented recruits will now be considering Butler, and many fans will be scrambling for tickets next year. I’ll bet the school will even get more admission applications than ever before.

Your business won’t win every conversation in the world of social media either, but being a player will allow you to compete. And the buzz and notoriety Butler has achieved is exactly the type of positive groundswell a business can create for itself with social media.

Fight on (communications) Bulldogs!

Hold the Popcorn. Where’s My Epiphany?

Brian Hall
January 26th, 2010

My wife and I recently went to see a movie that’s generating hype, hype and more hype as “the defining movie of our time.” Expecting some sort of religious experience, we were both really excited to see it.

My review? I liked it. It was fine. But absent was the choir of angels to herald the arrival of my eureka moment.

Denied my life-altering epiphany, I felt compelled to tell everyone not to expect too much from this movie. And right in my hand was my iPhone with its arsenal of apps beckoning to have me do just that.

I resisted the urge, just barely.

A week later we set some sort of “married-couples-with-young-kids” record by seeing another non-animated movie. This time it was a comedy that had received its fair share of publicity, positive reviews and award nominations, but had not been promoted in such grandiose terms.

We loved it. Once again, I really wanted to share that experience with friends. My wife did too – heck, she was on Facebook before we even left the theatre.

If businesses learned anything over the past year, it’s that people are more skeptical than ever and cranky enough to do something about promises going undelivered.

Over-hype may pay off initially with a few extra sales (and maybe even a few Golden Globes), but the masses will surely slap you back to reality — and are empowered to do so — if you don’t meet their expectations and even if your product is pretty darn good.

Set the appropriate expectations, and you’ll win fans that will happily advocate on your behalf.

Earning advocacy still happens over time, but gains momentum as interactions speed up with the use of technology and the lowering of thresholds to share information. Many of your customers are becoming more willing to share experiences – personal and professional – with their community of family, friends and business contacts.

This time, they might be telling others to hold the popcorn. Disappoint them again, and they’ll be telling others to hold a boycott, rally, referendum, emergency shareholders meeting, etc.

You get it. It’s a dangerous, butter-flavored slippery slope.

Any Bold Predictions for 2010 Game-Changers?

Brian Hall
December 16th, 2009

I wanted my last blog of 2009 to be unique and memorable, so here you go: It’s not about Tiger Woods! That alone should separate me from every other PR flak writing a blog this month…

What a year it’s been for the PR and communications profession. It’s hard to believe that one year ago I didn’t have a Facebook account and didn’t even know what Twitter was. Now I am Tweeting in real time as part of my daily routine. And I’ve reconnected with dozens of “friends” on Facebook I had forgotten I ever had. I didn’t have an iPhone until August — now I could not and would not ever live without it.

It got me thinking — what is out there right now that I don’t currently know much about or employ in my daily routine, but that will have a major impact on our professional and personal lives in 2010?

Is it an emerging social media site? Could it have something to do with geolocation? Or maybe it’s a new device that we won’t be able to live without. Someone at a communications industry networking event last week suggested it could be the increased use of social bookmarking. I could buy into that theory.

What do you think? Any and all bold predictions welcome!

Also, Happy Holidays to all of our readers and best wishes for a prosperous 2010.

Of Highlight Reels and the Very Real Significance of "What’s Happening"

Brian Hall
December 1st, 2009

It may have only seemed like a minor blip on the radar to most people, but I think the change in Twitter’s basic question — from “What are you doing” to “What’s happening” — is actually pretty significant for B2B communicators.

This rings especially true for me after attending the Association of Equipment Manufacturers Annual Conference last month. Digital media was the biggest theme of the educational sessions during the event, and was certainly the buzz of the various networking receptions I attended. And I had to smile because I kept hearing that common phrase I’ve heard so often from social media skeptics — it always goes something like: “I just don’t care if you are going to the store, going to the bathroom or going to bed… !”

But the change in Twitter’s basic question seems to reflect the increasing transition of that platform from a social site that promotes personal dialogue (or as many seem to think — individual narcissism) to a forum for sharing relevant business and professional information. (Shameless plug — follow me at @manufacturingpr to learn more.)

It’s a trend that everyone in the equipment industry — and many others, by the way — should really take note of. I have to say I was pretty surprised by just how little it seems the equipment companies have adopted digital media to this point. Yes, it’s a very “old school” industry. But it’s a sector that also includes some really large companies with sophisticated PR and marketing communications departments. And you just can’t ignore the trends showing that nearly every professional audience — from farmers to engineers — is beginning to embrace digital/social media. OK, even if those customers aren’t right there today, they probably will be soon.

The good news for these companies is that they remain on a level playing field. Even if they haven’t begun using these tools just yet, neither has their competition. And that’s where the opportunity lies.

Perhaps the best presentation of the event, even if it was only about 15 minutes, came from Geoff Craig, the leader behind the groundbreaking Dove Campaign for Real Beauty campaign, which features one of the best-ever YouTube videos. He encouraged his team at Unilever, and everyone at the AEM conference, to “create their own highlight reel” by “doing something remarkable.” One such “highlight reel” performance comes from CWS Toilets, which produced this exceptional and hilarious viral video to market its new product. Now if a toilet company can do something this creative and effective, then an equipment manufacturer definitely can.

 

It will be interesting to see which equipment company is the first to make that exceptional play that ends up on the highlight reel at future industry and marketing conferences. I know I’ll be watching [listen to the ESPN Sportscenter "da-da-da da-da-da" theme music here for added effect!].

Renewable Energy Markets Conference: Obama Girl, Digital Media and a Bright Outlook

Brian Hall
September 22nd, 2009

What a great experience it was participating in the 2009 Renewable Energy Markets

conference recently. I headed home to Chicago more excited than ever about the future of renewable energy.

Certainly the industry faces its share of challenges. But the overall outlook seems very bright, and I am more convinced than ever that PR — both traditional and digital/social media — can play a big role in helping the industry and individual companies capitalize on the opportunity.

Congratulations to Gabe Petlin of 3Degrees, who is the winner of the iPod touch we gave away as part of the Gibbs & Soell Renewable Energy Industry Pulse Check regarding digital and social media.

Thank you again to everyone who participated in the survey. I sincerely enjoyed discussing it with fellow attendees throughout the event, and unveiling the results during the Media and Perception panel (even if I did get overshadowed by Obama Girl; kudos to my fellow panelist Brian Keane of Smart Power on a great campaign with her — the song is still in my head).

For those who didn’t see my presentation during Renewable Energy Markets, the results were quite interesting. While more than 80% of respondents said they were either “somewhat” or “very” comfortable with recommending the use of digital and social media for their organization’s PR and marketing communications efforts, the majority also said their organization was dedicating less than 10% of their communications budget to it.

And very few organizations said they are using tools like blogs, micro-blogs, LinkedIn, and viral video to communicate with their target audience. As I mentioned during the panel discussion, many renewable energy constituents are using these tools already to consume information and interact with others about renewable energy and sustainability.

This speaks to an opportunity for renewable energy organizations to syndicate their content and messages across these platforms and use them as a way to engage in dialogue with their specific audiences.

But, remember, you have to follow a strategy-first approach. The overall communications strategy should drive the integration of these tools into your communications programs — not the other way around.

You can find the full results of the Gibbs & Soell survey by clicking here.

Thank you again to everyone who participated in the survey and attended our session during the Renewable Energy Markets conference. It was fun for me, and I hope it was informative for you.

Shooting Par on the Course Toward Renewable Energy

Brian Hall
September 8th, 2009

Visiting Central Illinois recently to play a little golf with my dad, I was excited that the course had a view of a wind farm. Although my own enthusiasm for the scenery was somewhat hindered by a disappointing back nine, to me the wind turbines are a sign of real progress in the battle against climate change.

 

As highlighted in recent Wall Street Journal and USA Today stories, however, those turbines are whipping up brisk winds of “not in my backyard” among local residents and environmentalists. Recent headlines regarding the markets for renewable energy have been mixed as well — with positive news about wind energy and the U.S. government’s program to stimulate renewable energy investment balanced against reports such as the one showing biofuels aren’t fairing as well due to the recession and falling oil prices.

 

For communicators in this sector, breaking through the clutter of mixed news, green hype and opposition is probably more challenging than it is for me to break 90. And while traditional PR certainly can and should play a role, it seems like the opportunity is ripe for digital and social media, especially as channels to reach business, regional and niche audiences.

 

Among the supporters of renewable energy are many passionate fans who believe strongly in the cause. Providing them with the tools and forums to carry your message can be more credible and effective than any company-sponsored communication could ever be. In addition, search engines, blogs, YouTube, Twitter, webinars and other digital media yield increasing influence over business decision makers. And getting your supporters involved in generating positive dialogue is a great way to address the critics — and even begin to bring them on your side.

It appears industry marketers are embracing these tools. Initial results from our “Renewable Energy Digital and Social Media Pulse Check” show the majority are using digital media to communicate with their target audiences.

 

Of course, having a powerful medium at your disposal means nothing if you don’t also have a powerful message that resonates with your target audience. Messages with more aspirational themes have been less successful. The key is to position these offerings as real and practical on an individual level.

 

The critical combination of clear messaging and precise outreach is what I plan to explore during my upcoming speaking engagement at the Renewable Energy Markets Conference in Atlanta (shameless plug: come see me on the “Media and Perception” panel at 1:30, Tuesday, Sept. 15).

 

Stay tuned for additional insight from our “Pulse Check.” I will unveil final results during the conference. Afterward we’ll share the results via The Spark and e-mail as well.

Keeping it Real on the Back Porch

Brian Hall
August 18th, 2009

I took a road trip last weekend to visit a couple of life-long friends. Both are very successful professionals — one is a mechanical engineer at a major manufacturing company, the other is a financial planner who owns his own practice.

 

As always, we had a blast together; in fact, we really let loose. We sat on the back porch for hours eating great food, drinking a few too many beers, telling stories and laughing about old times. Reminiscing really got to the financial planner, as he channeled his inner Bon Jovi, “rocking out” via Guitar Hero on Wii. It was quite sight.

 

On the four-hour drive home, I thought about my buddies as I finished reading “World Wide Rave” by David Meerman Scott (yes, my wife was driving). He says that building a big loyal audience through social media requires an approach that both engages and entertains audiences in a manner that compels them to share our story with others. If you succeed, they will spread your message to others through blogs, Facebook, Twitter, YouTube etc.

 

OK, that concept seems easy enough. We’ve all seen great marketing campaigns that have become “viral” or as Meerman Scott calls it a “World Wide Rave.” But very few campaigns — especially in the B2B world — actually achieve that level of success.

 

Why is that? Have we in the B2B community grown to accept the “we’re boring” label and condemned ourselves to uninspiring geek speak?

 

We need to think of those two professionals I so enjoyed hanging out with all weekend. To remember that an engineer we may be targeting with a PR campaign isn’t just a professional who needs technical specs and details. He may also be the guy who enjoys barbecuing on his ultra-fancy grill and talking football. The financial professional isn’t just a numbers guy. He may also be the weekend rock star who enjoys jamming to power ballads on the Wii. [Insert your own audience reference here!]

 

Yes, our B2B audiences all have a job to do. At the same, they also want and expect to be entertained and have fun.  

 

I mean, how many of us actually look forward to sitting through PowerPoint presentations crammed with data presented in miniscule font sizes and 27 bullet points per slide?

 

As communicators, we embrace our responsibilities to inform and educate. But the next time we prepare a keynote address or develop an internal communications strategy, let’s remind ourselves about connecting with those guys chilling out on the back porch.

The Future of Communications? The Writing’s on the iPhone

Brian Hall
July 21st, 2009

It has been widely reported in the past few days that you can now purchase a refurbished iPhone for only $79. This brings up two important issues for me: how will the increasing ubiquity of smartphones change the game for Advanced Manufacturing & Energy communicators; and why in the world don’t I have an iPhone yet?

For some insight into the first question, check out this Bulldog Reporter article which includes some pretty interesting statistics including: one out of every seven minutes of media consumption today takes place via mobile devices; 64% of key decision makers in marketing departments are using mobile devices to view e-mails; 82% said they use mobile devices at work; 65% use them while commuting to their jobs.

Or, you can just ask yourself — how many business executives do you know who are not already addicted to their BlackBerry or iPhone? If you are like me, the answer is “very few” and with these lower prices the answer will probably soon be “none.”

The implications for B2B communicators are huge. As the Bulldog Reporter article states, much of your audience won’t find your content if it’s not ready for mobile. This channel must be considered as part of any ongoing internal or external communications campaign. Do you agree? I would love to get your thoughts.

Stay tuned for the answer to question two — I hope to be blogging and Tweeting from an iPhone very soon (follow me: @manufacturingpr)! Based on some informal research (which means I’ve played around with my wife’s iPhone), I think the device will make mobile communications and social networking even easier than I have it today with a standard mobile phone and Blackberry. Once I’ve spent a little time with it, maybe we’ll even use a future G&S Spark post to discuss how it can make us better B2B communicators.